Privacy Statement

Phoenicia Group is committed to upholding your right to privacy in accordance with the laws of Québec and Canada respecting the protection of personal information.

Phoenicia Group may collect personal information about you. Personal data collection is for the exclusive use of the Phoenicia Group, to allow us to communicate with you, provide you with the services and information you request or provide you with information that may be of interest to you.

Unless otherwise authorized by you, Phoenicia Group will use personal information for these purposes only. If you do not wish to receive additional information, you may advise us accordingly.

Any comments, questions, concerns or complaints regarding your personal information, this privacy statement or our privacy practices should be addressed to Phoenicia Group’s Chief Privacy Officer at:

By mail:

Phoenicia Group inc.
Attention: Chief Privacy Officer
2605, Pitfield Boulevard
Saint-Laurent (Québec)
H4S 1T2

By email :

The Chief Privacy Officer will attempt to respond to each of your written requests within thirty (30) days after receipt of such requests. If the Chief Privacy Officer cannot meet your request within this time limit, we will provide you with a revised timeline that is required in the circumstances.

If the Chief Privacy Officer is unable to respond to your request to your satisfaction, a mediation process may be an option to settle the dispute. Mediation is form of dispute resolution. If the parties decide to pursue mediation, the parties will refer the dispute to a mediator who would assist them to find a mutually acceptable solution.

If you remain unsatisfied, you may bring the matter to the attention of the Commission d’accès à l’information du Québec if you are a resident of Quebec or the Office of the Privacy Commissioner of Canada if you are a resident of Ontario and New Brunswick.